Virus and Spyware Removal

Your computer should now be virus and spyware free. If you are still having problems, call us and explain what you have already tried. Any problems beyond this point often require you to reformat (erase) your hard drive and reinstall Windows.

1. The last thing to do is install SP2 for Windows XP or SP4 for Windows 2000 if you have not already.
2. After you finish this, or if you did not download the installer, open Internet Explorer and go to http://www.windowsupdate.com.
3. After Windows Update gets set up you should see an area on the right that says whether you have Automatic Updates Turned On or not. If you do not, it is strongly encouraged you turn them on and set a time for Windows to check for updates. If your computer is off at this time it will check when you next turn it on.
4. Install any Critical Updates the website lists. This may take a few visits to the site and a good chunk of time downloading, so make sure to get them all. These updates patch holes in the Windows Operating System that Microsoft finds. Having an outdated anti-virus program, or not being up to date with Windows Update is the cause of the vast majority of virus infections.

• Tools You Need
• Step One: General Cleaning
• Step Two: AdAware in Safe Mode
• Step Three: HouseCall in SafeMode
• Step Four: F-Secure
• Step Five: Windows Update